FAQ
Frequently Asked Questions
- Where can I find my BitLocker recovery key?
https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6
- SSD 인식 불가 해결법
임민호
2023-10-18 17:41:18 • 삭제된 파일 복구 • 검증된 솔루션
☁️ 윈도우에서 SSD 드라이브가 인식되지 않는다면?

SSD를 사용하는 윈도우 PC에서 간혹 SSD 인식 불가와 같은 문제가 발생할 수 있습니다. 내PC에서 SSD 드라이브가 나타나지 않거나, 디스크 관리에 SSD 파티션이 표시되지 않는 경우가 있습니다. 이 경우 아래 방법을 사용하여 SSD 인식 불가 문제를 해결할 수 있습니다.
- 방법 1. 파티션 활성화를 통해 드라이브 문자 할당하는 방법
- 방법 2. 체크 디스크 [CHKDSK]로 SSD 인식 불가 오류 해결하는 방법
- 방법 3. SSD 포맷하여 문제 해결하는 방법
- 방법 4. 인식 안되는 SSD 데이터 복구하는 방법
방법 1. 파티션 활성화를 통해 드라이브 문자 할당하는 방법

새로 설치한 SSD 드라이브의 파티션이 활성화되지 않으면 SSD 인식 불가와 같은 문제가 발생할 수 있습니다. 이 경우 [컴퓨터 관리]를 통해 파티션을 활성화하여 새로운 드라이브 문자를 할당하여 문제를 해결할 수 있습니다.
단계 1 : 작업 표시줄 검색 창에 [컴퓨터 관리]를 입력하여 접속합니다.
단계 2 : 좌측 메뉴에서 [저장소]>[디스크 관리]순으로 이동합니다.
단계 3 : 새로 설치한 하드디스크 파티션을 선택하고 우클릭하여 [드라이브 문자 및 경로 변경]을 선택합니다.
단계 4 : 사용 가능한 드라이브 문자를 선택하고 [확인]을 누르면, 새로운 파티션이 추가되며 드라이브가 활성화됩니다.
방법 2. 체크 디스크 [CHKDSK]로 SSD 인식 불가 오류 해결하는 방법

윈도우가 자체 제공하는 CHKDSK 기능을 사용하요 하드 디스크 오류를 검사하고, 발견된 오류를 수정할 수 있습니다.
단계 1 : 윈도우 키를 누르고 [CMD]를 입력하여 명령 프롬프트를 실행합니다.
단계 2 : 명령 프롬프트 창에 아래 명령어를 입력하여 디스크 검사를 실시합니다.
CHKDSK(인식되지 않는 SSD 드라이브:)/F/R
단계 3 : CHKDSK를 통해 하드 디스크에 발생한 오류를 검사하고 손상된 섹터를 치료할 수 있습니다. 이 방법을 통해 인식되지 않는 SSD 드라이브를 활성화하여 오류를 해결할 수 있습니다.
방법 3. SSD 포맷하여 문제 해결하는 방법

새로운 SSD를 설치했는데 SSD 인식 불가 문제가 발생했다면, SSD가 초기화되지 않은 상태일 수 있습니다. 이 경우 SSD를 포맷하여 디스크를 초기화하면 문제를 해결할 수 있습니다.
단계 1 : 작업 표시줄 검색 창에 [컴퓨터 관리]를 입력하여, 컴퓨터 관리를 실행합니다.
단계 2 : 좌측 메뉴 중 [저장소] > [디스크 관리] 순으로 이동합니다.
단계 3 : 초기화할 디스크를 선택하여 우클릭하고 [포맷] 버튼을 클릭합니다. 기본 값 그대로 포맷을 진행하는 것을 권장합니다.
방법 4. 인식 안되는 SSD 데이터 복구하는 방법
만약 방법 1~3을 순차적으로 사용했는데 SSD 인식 불가 문제를 해결 할 수 없다면, 데이터 복구 프로그램 원더쉐어 리커버릿을 사용하여 인식되지 않는 SSD 드라이브의 데이터를 복구할 수 있습니다.
단계 1 : 리커버릿을 실행하고 SSD 드라이브를 선택하여 데이터 스캔을 진행합니다.

단계 2 : 데이터 스캔하는 동안 복구할 파일을 찾습니다. 복구할 파일을 찾았다면 스캔을 중단하고 미리보기를 통해 확인합니다.

단계 3 : 복구할 파일을 모두 체크하고 저장 경로를 지정하여 복구합니다.

⚠️Tip : 안전하게 복구하려면 데이터 덮어쓰기를 방지하기 위해 기존 저장 경로와 다른 저장 장치를 복구 경로로 지정하는 것이 좋습니다.
- 제품 및 서비스 수명 주기 정보 검색
https://learn.microsoft.com/ko-kr/lifecycle/announcements/windows-10-22h2-end-of-support-update
- Microsoft Store not working or closes immediately after opening on Windows 11/10
- Press Windows key + R to open the Run box.
- Type WSReset.exe and hit Enter.
When this Windows Store Apps troubleshooter is run, it automatically fixes some of the basic issues that might be preventing your Store or apps from running – such as lower screen resolution, incorrect security or account settings, etc.
TIP: If your Microsoft Store apps keep crashing or freezing in Windows 11/10 computer, fix Operating System 5 errors and see if it helps.
4] Clear Windows Store cache

- Press Windows key + R to open the Run box.
- Type WSReset.exe and hit Enter.
By doing this, all store cache and corrupt settings are reset, and your Microsoft Store shall open normally. This post details the Reset Windows Store cache feature.
Read: Microsoft Store error codes, descriptions, resolution.
- Microsoft Volume License Key assisted support telephone numbers
https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers
- How to fix Microsoft Store problems on Windows 10
How to fix Microsoft Store problems on Windows 10
Here are three ways to reset the Microsoft Store to resolve issues, when it won't open, keeps crashing, apps won't update, or error codes appear.
On Windows 10, the Microsoft Store app is the one-stop-shop to securely download and install apps, games, and entertainment on all your devices.
Although, the company updates the experience frequently, you may still come across a lot of different issues, such as problems launching up the Microsoft Store app, crashes, updates and apps stuck downloading, and a number of error messages.
In this guide, you’ll learn the steps to reset the Microsoft Store on Windows 10 to fix the most common problems and get you downloading, installing, and updating apps in no time.
- How to fix Microsoft Store using Settings
- How to fix Microsoft Store using WSReset command
- How to fix Microsoft Store reinstalling app
How to fix Microsoft Store using Settings
To fix problems with Microsoft Store with the reset option, use these steps:
-
Open Settings on Windows 10.
AD
-
Click on Apps.
-
Click on Apps & features.
-
Select the Microsoft Store app.
-
Click the Advanced options link.
Microsoft Store app advanced settings -
Click the Reset button.
Reset Microsoft Store app to fix problems
Once you complete the steps, the process will delete the data and reset the app to its default settings, which can help to fix most common problems.
How to fix Microsoft Store using WSReset command
To fix Microsoft Store app problems with the WSReset command, use these steps:
-
Open Start.
-
Search for Run and click the top result top open the app.
-
Type WSReset.exe command.
-
Click the OK button to run task.

After you complete the steps, the WSReset utility will run and after a few seconds, if the operation completed successfully, the Store will open automatically.
How to fix Microsoft Store reinstalling app
If after resetting the Store the same problem or error keeps occurring, then you can use the PowerShell command-line utility to uninstall and install the Store app to resolve any issues.
Warning: Use the instructions below as the last resort, and use them at your own risk. It’s also recommended to create a full backup of your PC before proceeding.
Uninstall Store using PowerShell
To uninstall the Microsoft Store app using PowerShell, use these steps:
-
Open Start.
-
Search for Windows PowerShell, right-click the top result, and select the Run as administrator option.
-
Type the following command to get the information from the Microsoft Store app and press Enter:
Get-AppxPackage -name *WindowsStore*
Search for Microsoft Store app using PowerShell -
Select the content from the InstallationLocation field and right-click on it to copy the content to the clipboard. The content should look like this:
InstallLocation : C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
-
Open Notepad.
-
Right-click and paste the output, and save the file, as you will need this information later on.
-
Type the following command on PowerShell to remove the Microsoft Store app and press Enter:
Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage
Uninstall the Microsoft Store using PowerShell
Install Store using PowerShell
To reinstall the Store app on Windows 10, use these steps:
-
Open Start.
-
Search for Windows PowerShell, right-click the top result, and select the Run as administrator option.
-
Select and copy the package name from the Notepad file you created on step No. 4 from the previous instructions. It should look something like this:
Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
-
Type the following command, replace YourStorePacakgeName with the package name you copied to the clipboard, and press Enter:
Add-AppxPackage -register "C:\Program Files\WindowsApps\YourStorePakageName\AppxManifest.xml" -DisableDevelopmentMode
Reinstall the Microsoft Store app using PowerShell -
Restart your computer.
Once you complete the steps, you should be able to sign in to Windows 10 and open the Microsoft Store.
In this guide, you’ve learned three different techniques to reset the Microsoft Store on Windows 10 on those times the app won’t open, keeps crashing every time you start the app, won’t update apps, or when you come across errors codes such as 0x80072efd, 0x80073cff, 0x80072ee2, 0x80073cf1, and others.
Update January 27, 2020: This was originally published in February 2016, and it’s been updated to reflect the new changes with Windows 10.
- Find Windows 11 specs, features, and computer requirements
https://www.microsoft.com/en-us/windows/windows-11-specifications
- HowComputer Location
https://goo.gl/maps/Qh8VjoGqYN1yos1N7
- -Wsreset.exe And the result is a warning "ms-windows-store:purgecaches app didn't start"
Hi,
Thank you for posting your query on Microsoft Community.
I understand that you are unable to open Windows Store. We will help you to resolve the issue.
This issue may arise when some of the Windows components gets corrupted.
I would suggest you to try running Windows store app troubleshooter and check if it helps.
Follow the below steps:
- Type troubleshooting in the Search area on the taskbar.
- Click on View all on the left panel of the Troubleshooting Windows.
- Select Windows store Apps.
- Follow the on screen instruction.
If the issue persists,
- Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
- Click File > Run New Task
- Make sure you have a check mark beside “Create this task with administrative privileges”
- Type Powershell
- Type the following in the Powershell prompt:
$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest - Close the Powershell window
- Reboot the computer and check if it helps.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.
- How to remove the unknown locale (qaa-latn) language
https://thegeekpage.com/remove-the-unknown-locale-qaa-latn-language/
Remove the qaa-latn using PowerShell
You can remove the qaa-latn using the PowerShell commands.
Step 1 – Execute PowerShell commands
1. First of all, right-click on the Windows icon.
2. Then, click on “Windows PowerShell (Admin)“.

3. When the Windows PowerShell opens up in administrative mode, copy-paste these commands one-by-one and hit Enter.
$LanguageList = Get-WinUserLanguageList $LanguageList.Add("qaa-latn") Set-WinUserLanguageList $LanguageList -Force
After executing these three commands, close the PowerShell window
Step 2 – Remove the Qaa-latn language
1. Press the Windows key+I keys together.
2. Then, click on “Time & Language” settings.

3. On the left-hand side, just click on “Language” settings.
4. Now, on the right-hand side, select the “Private use (qaa-Latn)“. Just, tap on the “Remove“.

Close the Settings window. This will solve your problem with the Qaa-Latn language in the language bar.
- All the public nameservers
https://public-dns.info/
All the public nameservers
This database contains public DNS Servers that are reachable by IPv4 or IPv6. Currently there are 19,042 Nameservers from 168 countries in the database.
Recently checked
This list of public and free DNS servers is checked continuously. Read how to change your DNS server settings .
IP Address Location AS Number Software / Version Checked Status Reliability Whois 45.225.123.8845-225-123-88.centrosulnet.com.br. BrazilCicero Dantas 266935CENTROSULNET INFORMATICA EIRELI — just now valid 81 % Whois 202.164.44.246 IndiaAmritsar 17917Quadrant Televentures Limited dnsmasq-2.59 just now valid 74 % Whois 177.93.250.3 BrazilCaem 52995TEN INTERNET Ltda — 17 seconds ago valid 36 % Whois 188.165.187.102 France 16276OVH SAS dnsmasq-2.79 22 seconds ago valid 89 % Whois 81.83.19.129d51531381.static.telenet.be. BelgiumEdegem 6848Telenet BVBA 9.11.22 23 seconds ago valid 91 % Whois 213.184.225.37eagle-cl1-out.telecom.by. BelarusMinsk 42772Unitary enterprise A1 — 26 seconds ago valid 50 % Whois 177.155.135.81177-155-135-81.gegnet.com.br. BrazilCaçador 53062GGNET TELECOM BACKBONE — 26 seconds ago valid 47 % Whois 195.238.40.45ns1.direcpceu.com. Germany 12440Hughes Network Systems GmbH 9.4.2-P2 55 seconds ago valid 64 % Whois 138.204.144.6 BrazilOtacilio Costa 263896J A J INFORMATICA — 1 minute ago valid 86 % Whois 103.113.200.10 Bangladesh 137706National University 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.9 2 minutes ago valid 99 % Whois 222.117.172.53 Korea, Republic ofHwaseong-si 4766Korea Telecom — 2 minutes ago valid 67 % Whois 171.99.129.106171-99-129-106.static.asianet.co.th. Thailand 7470TRUE INTERNET Co.,Ltd. — 2 minutes ago valid 100 % Whois 199.59.156.131 United States 53674KYVONAS-01 — 2 minutes ago valid 89 % Whois 186.215.192.243trackdata.243.static.host.gvt.net.br. BrazilRecife 18881TELEFONICA BRASIL S.A — 2 minutes ago valid 50 % Whois 125.137.140.245 Korea, Republic ofSangju 4766Korea Telecom — 2 minutes ago valid 100 % Whois
- Chrome이 다운되거나 열리지 않는 문제 해결하기
https://support.google.com/chrome/answer/142063?hl=ko&co=GENIE.Platform%3DDesktop#zippy=%2C%EB%A9%80%EC%9B%A8%EC%96%B4-%ED%99%95%EC%9D%B8%ED%95%98%EA%B8%B0%2C%EB%8B%A4%EB%A5%B8-%EB%B8%8C%EB%9D%BC%EC%9A%B0%EC%A0%80%EC%97%90%EC%84%9C-%ED%8E%98%EC%9D%B4%EC%A7%80-%EC%97%B4%EA%B8%B0%2C%EB%84%A4%ED%8A%B8%EC%9B%8C%ED%81%AC-%EB%AC%B8%EC%A0%9C-%ED%95%B4%EA%B2%B0-%EB%B0%8F-%EC%9B%B9%EC%82%AC%EC%9D%B4%ED%8A%B8-%EB%AC%B8%EC%A0%9C-%EC%8B%A0%EA%B3%A0%ED%95%98%EA%B8%B0%2C%EC%95%B1-%EA%B4%80%EB%A0%A8-%EB%AC%B8%EC%A0%9C-%ED%95%B4%EA%B2%B0%ED%95%98%EA%B8%B0windows-%EC%BB%B4%ED%93%A8%ED%84%B0%EC%97%90%EB%A7%8C-%ED%95%B4%EB%8B%B9
- Use the PC Health Check app9 to see if your PC can run Windows 11.
- Windows 10 Home and Pro Support Dates
https://docs.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro
Windows 10 Home and Pro follows the Modern Lifecycle Policy.
This applies to the following editions: Home, Pro, Pro Education, Pro for Workstations
Important
Beginning with Windows 10, version 21H2 (the Windows 10 November 2021 Update), feature updates will be released annually in the second half of the year via the General Availability Channel. Go here to learn more. Microsoft will continue to support at least one Windows 10 release until October 14, 2025.
Support dates are shown in the Pacific Time Zone (PT) - Redmond, WA, USA.
Support Dates
Listing Start Date Retirement Date Windows 10 Home and Pro Jul 29, 2015 Oct 14, 2025 Releases
Version Start Date End Date Version 21H2 Nov 16, 2021 Jun 13, 2023 Version 21H1 May 18, 2021 Dec 13, 2022 Version 20H2 Oct 20, 2020 May 10, 2022 Version 2004 May 27, 2020 Dec 14, 2021 Version 1909 Nov 12, 2019 May 11, 2021 Version 1903 May 21, 2019 Dec 8, 2020 Version 1809 Nov 13, 2018 Nov 10, 2020 Version 1803 Apr 30, 2018 Nov 12, 2019 Version 1709 Oct 17, 2017 Apr 9, 2019 Version 1703 Apr 11, 2017 Oct 9, 2018 Version 1607 Aug 2, 2016 Apr 10, 2018 Version 1511 Nov 10, 2015 Oct 10, 2017 Version 1507 Jul 29, 2015 May 9, 2017 - Introducing the next feature update to Windows 10: 21H2
https://docs.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro
Introducing the next feature update to Windows 10: 21H2
While we are excited for the next generation of Windows with Windows 11, we are also focused on supporting the more than 1.3 billion monthly active devices on Windows 10. Today, we are introducing the next feature update to Windows 10: Windows 10, version 21H2. Windows continues to play an important role in people’s lives as they continue to work, learn and have fun in hybrid and remote environments. Our goal is to provide new features and functionality via a fast and reliable update experience to help keep people and organizations protected and productive. Version 21H2 will continue the recent feature update trend of being delivered in an optimized way using servicing technology. Today I will share details on scope, how we plan to service the release and next steps.
Updated features delivered in a fast, familiar way
Windows 10, version 21H2 will have a scoped set of features focused on productivity and security, prioritized to meet our customers’ needs based on feedback. New features focused on productivity, management and security include:
- Adding WPA3 H2E standards support for enhanced Wi-Fi security
- Windows Hello for Business introduces a new deployment method called cloud trust to support simplified passwordless deployments and achieve a deploy-to-run state within a few minutes
- GPU compute support in the Windows Subsystem for Linux (WSL) and Azure IoT Edge for Linux on Windows (EFLOW) deployments for machine learning and other compute intensive workflows
Given the continuation of increased PC engagement for remote and hybrid play, learning and work, we will deliver Windows 10, version 21H2 using servicing technology (like that used for the monthly update process). For consumer or commercial users with devices running version 2004 or later, the Windows 10, version 21H2 update will have a fast installation experience. As this Windows 10 release is targeted for the second half of 2021, Home and Pro editions of version 21H2 will receive 18 months of servicing, and Enterprise and Education editions will have 30 months of servicing. In addition, we will also launch the next version of the Windows 10 Long-Term Servicing Channel (LTSC) based on version 21H2 at the same time, and it will have five years of servicing as announced in February. More information can be found in my recent Windows lifecycle and servicing update, and we’ll have more news on future updates at a later date.
Next steps
Our launch approach for version 21H2 continues to fully leverage the Windows Insider Program to obtain user feedback and data insights on quality. Today we will begin releasing 21H2 builds to Windows Insiders who were moved to the Release Preview channel from the Beta channel because their specific devices did not meet the hardware requirements for Windows 11. This enables them to instead experience the latest innovations and enhancements in Windows 10 (note Insiders will not see new features noted in this blog right away, but in future Insider builds as they are ready). Broad availability of Windows 10, version 21H2 will begin later in the second half of this calendar year. We will provide more information on this release and the next Windows 10 LTSC release (including the next IoT Enterprise LTSC release) in the near term. You can always find the latest Windows servicing and update information on the Windows release health hub, now available in 10 languages. We look forward to hearing your feedback.
Editor’s note – July 21, 2021 – The bullet point on Windows Hello for Business was updated for clarity.
- How to use the PC Health Check app
How to use the PC Health Check app (microsoft.com)
How to use the PC Health Check app (microsoft.com)
https://www.microsoft.com/en-us/software-download/windows11?ranMID=24542&ranEAID=kXQk6*ivFEQ&ranSiteID=kXQk6.ivFEQ-NH3PI00AodaCCh7KlBHGUg&epi=kXQk6.ivFEQ-NH3PI00AodaCCh7KlBHGUg&irgwc=1&irclickid=_z0keysh3wskf6nkp133xftfux32xrcvu0svqhe0l00
- ‘인터넷 익스플로러’ 역사 속으로…MS 15일부터 지원 종료
‘인터넷 익스플로러’ 역사 속으로…MS 15일부터 지원 종료
PC 실행 시 ‘에지’로 전환
웹 브라우저 시장을 호령했던 마이크로소프트(MS)의 ‘인터넷 익스플로러(IE)’가 역사 속으로 사라진다.
MS는 15일부터 ‘IE 11’ 브라우저 버전 대부분에 대한 지원을 종료한다고 밝혔다. 웹 브라우저는 사용자가 인터넷 웹사이트를 볼 수 있게 돕는 프로그램이다.
이날 이후 PC에 설치된 IE는 비활성화되고, 실행하면 MS의 다른 웹 브라우저인 ‘에지’로 자동 전환된다.
MS는 다만 IE 기반으로 만든 웹사이트를 지원하는 에지의 ‘IE 모드’는 최소 2029년까지는 쓸 수 있게 할 방침이다.
IE는 한때 전 세계에서 가장 많이 이용되는 웹 브라우저로 지난 2003년 시장점유율이 95%까지 치솟기도 했다. 그러나 MS는 2016년 에지를 내놓으면서 IE의 새로운 기능 개발을 중단했고 시장점유율 하락이 뒤따랐다.
실제 지난해 10월 현재 데스크톱 기준 웹 브라우저 시장점유율은 구글 크롬 72.9%, MS 에지 12.6%, 모질라 파이어폭스 5.5%, 사파리 2.7%, MS IE 2.4%, 얀덱스 브라우저 1.1%, 오페라 1% 등이다.
이로써 1995년 윈도95 운영체제 추가 패키지로 세상에 선보인 IE는 27년 만에 퇴장하게 됐다.류정일 기자
- windows 11 upgrade
https://www.microsoft.com/en-us/windows/windows-11?r=1
- Download and install the Windows ADK
https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install
Download the ADK for Windows 11, version 22H2
You can use the Assessment and Deployment Kit for Windows to install Windows 11 and Windows Server 2022.
- Get the Windows ADK:
- Download the Windows ADK for Windows 11, version 22H2
- Download the Windows PE add-on for the Windows ADK for Windows 11, version 22H2
- What's new in the Windows ADK
- For Windows 10 IoT Core, also download the IoT Core Add-Ins.
For previous versions of the ADK, see Other ADK downloads
- Get the Windows ADK:
- Recover your Chromebook
https://support.google.com/chromebook/answer/1080595#enable&zippy=%2Cstep-download-a-new-copy-of-the-os%2Cstep-begin-recovery
Recover your Chromebook
When your Chromebook’s operating system (OS) isn’t working properly, you can recover it. Recovery is removing and reinstalling the OS.
Important: Recovery permanently erases everything on your Chromebook's hard drive, including your downloaded files. If possible, before you recover your Chromebook, back up your files.
If you use your Chromebook at work or school, ask your administrator for help. If you're an administrator, for more help, contact Google support.
When to recover
You might want to recover if:
- You see this error message: "Chrome OS is missing or damaged"
- You’ve tried other troubleshooting steps and nothing has fixed your issue
- You’ve asked the experts in our help forum for help fixing your issue, and they recommend recover
Before you recover, try less invasive steps
If you can sign in to your Chromebook, try these steps first:
- Turn your Chromebook off, then back on again.
- If your Chromebook still has an error, reset to factory settings.
If neither of those steps fix the error, continue to recovery.
Enter recovery mode
On the Chromebook with the error:
- If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it.
- Enter recovery mode:
- Chromebook: Press and hold Esc + Refresh
, then press Power
. Let go of Power.
- On some Chromebook models: Press and hold Esc + Maximize
, then press Power
. Let go of Power.
- When a message shows on the screen, let go of the other keys.
- On some Chromebook models: Press and hold Esc + Maximize
- Chromebox: First, turn it off. Using a paper clip or similar object, press and hold the recovery button. Press the Power button to turn the Chromebox back on. When you see a message on screen, release the recovery button.
- Chromebit: First, unplug it from power. Using a paper clip or similar object, press and hold the recovery button. Plug the Chromebit back in to power. When you see a message on screen, release the recovery button.
- Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them.
- Chromebook: Press and hold Esc + Refresh
- If your computer has Internet access, select Recover using internet connection and follow the on-screen instructions. If your computer doesn't have Internet access or the option to recover using the Internet doesn't appear, continue to "Traditional recovery."
Traditional recovery
Step 2: Download a new copy of the OS
On the working computer, not the Chromebook with the error:
- If you're using a Mac or Windows computer:
- Install Chrome.
- Open Chrome
.
- Install the recovery extension.
- To open the recovery extension:
- At the top right of your browser window, click Extensions
.
- Select the Chromebook Recovery Utility extension. If the extension popup doesn't automatically appear on your screen, make sure it's turned on.
- At the top right of your browser window, click Extensions
- Click Get started.
- Click Select a model from a list, or type in the model number of the Chromebook you want to recover. To find this number, look at the bottom of the error message on your Chromebook screen.
- Click Continue.
- Insert your USB flash drive into the working computer.
- In the dropdown menu, choose your USB flash drive.
- Click Continue
Create now.
- When you get a message that your recovery media is ready, remove your USB flash drive from the computer.
On the Chromebook with the error, select Recover using external disk and follow the on-screen instructions.
Make sure the recovery extension is turned on
- On your computer, open Chrome
.
- At the top right, click Extensions
Manage extensions.
- Next to “Chromebook Recovery,” toggle the switch to the right.
- Optional: You can also click Details and toggle the switch to the right.
- Once the extension is on, in the extension panel in your browser, click on the extension to open the popup.
- Optional: If you use the extension frequently, you can pin it
.